Policies

Cancellation & No Show Policy

At Total Look Spa & Boutique, your appointment time is reserved especially for you and your service provider.

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule.

Cancellations made with less than 24 hours’ notice, and missed appointments (no-shows), may be subject to a fee of up to 50% of the service cost.

We understand that unforeseen circumstances can arise. If you are unable to attend due to illness or unsafe road conditions, please notify us as soon as possible and we will be happy to reschedule your appointment. In these situations, cancellation fees may be waived at our discretion.

Late Arrival Policy

We strive to provide every guest with a seamless, unhurried experience. We kindly ask that you arrive on time for your appointment.

A 10-minute grace period is provided for late arrivals. If you arrive within this window, we will do our best to complete your service within the remaining appointment time; however, adjustments may be necessary. The full service fee will still apply.

If you arrive more than 10 minutes late, your appointment may need to be rescheduled to avoid disrupting other scheduled guests. A late cancellation fee may apply.

If you anticipate being late, please call us as soon as possible at 204-785-9262. While we will always do our best to accommodate you, this cannot be guaranteed.

Refund Policy

At Total Look Spa & Boutique, your satisfaction is important to us.

All services are non-refundable. If you are not completely satisfied with your service, please contact us within 48 hours so we may assess the concern and, where appropriate, offer a complimentary adjustment with the original service provider.

Gift cards are non-refundable and have no cash value.

Refunds, where applicable, will be issued to the original form of payment.

Retail Returns & Exchanges

Retail products may be returned or exchanged within 7 days for a refund, or within 14 days for an exchange or store credit, provided they are unused, unopened, and in original packaging, with the safety seal intact, and accompanied by the original receipt.

Opened or used products are not eligible for refund or exchange.

Final Sale Items: All jewelry and sale items are final sale and cannot be returned or exchanged.

If you experience an allergic reaction or there is a technical fault with a product, please contact us and we will review the concern in accordance with our standard return guidelines.

Questions?

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